Frequently Asked Questions - B2B Buyers
ORDERS
Can I change or cancel my order? Orders that have not yet been processed are eligible to be changed or cancelled. To request a change or cancellation, please contact us via the ‘Contact Us’ page within 30 minutes of placing your order. If your order has already been processed, you may request a return once you receive your package. Cancelled orders will be credited back in the original form of payment. If a temporary hold was placed on your credit or debit card, please allow 5-10 business days for the hold to be released by your financial institution.
Where can I check the status of my order? Once your order is placed, tracking information can be found on your shipment confirmation email or by looking up your order here, Order Status.
Will I be charged sales tax? Yes, we are required to collect sales tax in all states.
Do you offer fabric swatches? We have fabric swatches representing all eight Circa Bed Wrap colors. If you are interested in swatches contact support@standardtextilehome.com. Please include your B2B company info in your request.
PAYMENT
What forms of payment do you accept? We accept all major credit cards, Amazon Pay, Google Pay, Shop Pay, Pay Pal and Afterpay.
When will my credit card be charged? Standard Textile Home does not store any credit card information and, therefore, we must charge credit cards at the time of ordering. Your transaction will post to your account within 2-3 business days after your order is placed, depending on your card issuer.
RETURNS
What is your return policy? We want you to be 100 percent satisfied with your Standard Textile Home linens experience. You can return qualified orders within 30 days of delivery. Qualified orders include mis-shipped items from your order, damaged or defective products or order cancellations.
Please contact support@standardtextilehome.com to obtain your free return shipping labels.
When will I receive my refund? Returns are refunded in the original form of payment. Please allow 3-5 business days for processing and 7-10 days, depending on your card issuer’s policies, to see your refund back onto your original form of payment.
Note: If the original form of payment has been compromised since the time of purchase, customers will receive a store credit for the total amount of the return. We are unable to refund a different form of payment.
SHIPPING
Which shipping carrier do you use? We use UPS.
Can I ship to multiple addresses? We’re sorry, but we do not support shipping to multiple addresses. To ship items to more than one address, you’ll need to create a separate order for each shipping address.
Can I ship to a PO Box? No, we are unable to support shipping to PO Boxes.
Do you offer expedited shipping? You may elect to upgrade your order to 2-day shipping for an additional fee. Expedited shipping charges will be calculated at checkout based on shipping method selected, shipping address and size of order.
We do not ship on Saturday or Sunday. To receive your expedited order, it must be placed by 11:00 am EST Mon-Fri. Orders placed on Saturday and Sunday will ship the following Monday.
Note: Expedited orders are guaranteed for business day deliveries only (expedited Friday orders will arrive the following Monday).
Where do you ship? We ship to the contiguous 48 states, the District of Columbia, Alaska and Hawaii.
Note: We do not offer free shipping to Alaska and Hawaii. Shipping charges will be calculated at checkout based on shipping method selected, shipping address and size of order.